Last updated November 13, 2024
At Athamind, we understand the deeply personal nature of mental health care and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website and services. Our practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA) of Ontario, as well as other applicable privacy laws and regulations.
This policy applies to all information collected through our website at www.athamind.com, including any related patient portals and platforms. By using our services, you consent to the practices described in this policy.
To provide you with comprehensive mental health care and support, we collect several types of information. Personal information includes basic contact details such as your name, email address, and phone number, which we use to communicate with you about your care. When you receive services from us, we also collect personal health information, which includes your mental health history, treatment information, and any relevant medical documentation or referrals you provide to us.
During your interactions with our website and services, we automatically collect technical information that helps us maintain security and improve your experience. This includes information about your device and browser, IP address, and how you use our services. We also use cookies and similar technologies to enhance website functionality and analyze usage patterns.
Your information enables us to provide high-quality mental health care and maintain a secure, efficient practice. We use your personal and health information primarily to deliver mental health services, manage appointments, and maintain accurate health records. This includes coordinating with other healthcare providers when necessary and processing payments for services.
To improve our services, we analyze how our website and systems are used, always ensuring that any such analysis protects your privacy. We may also use your contact information to send you important updates about your care, appointment reminders, and, with your consent, information about our services that may be helpful to you.
We take the protection of your information seriously and have implemented comprehensive security measures. All personal health information is stored securely in Canada, protected by encryption both when stored and when transmitted. We maintain strict access controls, ensuring that only authorized healthcare providers and support staff can access the information they need to provide your care.
We regularly review and update our security practices to maintain the highest standards of data protection. In the unlikely event of a privacy breach, we have established procedures to respond quickly and notify affected individuals as required by law.
We share your information only when necessary to provide your care or when required by law. Your mental health information may be shared with other healthcare providers involved in your care, always with appropriate safeguards in place.
In operating our services, your information may transit through third parties who provide services on our behalf, such as payment processors, website hosting providers, and data storage services. These service providers are carefully selected, bound by strict confidentiality requirements, and are given only the information they need to perform their designated functions. For more information about how our service providers treat personal information, you may contact us using the details provided in the Contact Us section.
We may use artificial intelligence and machine learning services to improve our operations and services. When we do, we ensure these services meet our high privacy and security standards and comply with all applicable healthcare privacy regulations.
In the event of a business transaction, such as a merger, sale, or corporate reorganization (including those made as part of insolvency or bankruptcy proceedings), we may transfer your information as a business asset. Any such transfer would be subject to appropriate confidentiality protections and your privacy rights.
We believe in transparency and your right to control your information. You have the right to access your personal information in our records and request corrections if needed. You can also withdraw your consent for optional uses of your information at any time. If you have questions about our privacy practices or wish to exercise your privacy rights, our Privacy Officer is here to help.
Your privacy matters to us. If you have questions, concerns, or would like to exercise your privacy rights, please contact our Privacy Officer at support[at]athamind.com.
We may update this Privacy Policy as our services evolve and privacy laws change. We will notify you of any material changes through our website or by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.